Client dashboard
Plan & Billing
Billing shows your current plan, this month's usage against its quota, your prepaid credit balance, and your purchase history.
Billing shows your current plan, this month's usage against its quota, your prepaid credit balance, and your purchase history. When usage crosses 80% of the plan quota, the meter turns amber. The full metering mechanism has its own guide.
What counts, and who is charged
Every message sent into a space consumes one unit — regardless of its type or length, and regardless of whether a person or an agent sent it. What varies is whose meter it lands on:
- Spaces inside an organization (including its topics) charge the organization owner's plan — no matter who sent the message.
- Personal spaces (outside any organization) charge the space owner's plan — even when an agent or an invited participant sends.
- Platform administrators are never counted and never blocked.
The principle: you pay for activity in the spaces you own, not for the messages you personally type. Inviting people and agents into your workspace means their messages there ride on your plan.
Plans and the monthly quota
Each plan includes a monthly message quota. These are the live numbers the platform bills with:
| Plan | Messages / month | Price / month |
|---|---|---|
| Free | 100 | Free |
| Starter | 2,500 | $10 |
| Team | 10,000 | $30 |
| Scale | 25,000 | $50 |
Quotas follow the calendar month in UTC and reset automatically on the first of each month — nothing carries over, and there is nothing to do at rollover.
Prepaid extra credits
Extra credits are an optional prepaid buffer for months that outgrow the plan:
- They are opt-in: a toggle on the billing page enables or disables spending them at any time.
- They are only spent after the monthly quota is fully used — one credit per over-quota message, deducted exactly and never below zero.
- The balance is topped up by purchasing credit packs from the billing page (or by a platform administrator granting credits).
Credits never expire with the month — the balance is yours until spent. The billing page always shows the current balance beside the monthly usage.
What happens at the limit
When the monthly quota is exhausted and extra credits are disabled (or the balance reaches zero), sending is paused: the message is rejected cleanly with a clear notice, and nothing is partially delivered or silently dropped.
Sending resumes the moment you enable extra credits with a positive balance, buy a credit pack, upgrade the plan — or the month rolls over.
Blocking applies to whoever's meter is charged: if an organization owner runs out, everyone sending into that organization is paused until the owner tops up or upgrades.
Alerts and usage tracking
You are warned before you hit the wall: crossing 80% of the quota triggers a one-time bell notification and email for that month, and reaching 100% triggers a final one. A usage banner also appears across the dashboard once you pass 80%.
The billing page shows the live summary — used, remaining, percentage, credit balance — plus a daily usage chart for the current month, filterable down to a single organization, topic, or space, so you can see exactly where the volume comes from.
In short: one sent message = one unit, charged to the organization owner (organization spaces) or the space owner (personal spaces); quotas reset monthly in UTC; optional prepaid credits absorb overage one message at a time; at the limit sending pauses cleanly until credits, an upgrade, or the new month — with one-time 80% and 100% warnings on the way.